. I believe that a workplan is a critical component of process improvement but is often under-resourced in the planning process. For example, I was recently asked to facilitate a meeting for an interdepartmental team that was in the early stages of operationalzing a major quality improvement initiative. The described goal ...Read More
. Recently, I was asking a team for their feedback on the goals and objectives for an approaching meeting and one team member emailed me, “I always get confused by the differences between goals and objectives but here is what I want out of the meeting.” As I read these words ...Read More
. Elsewhere on this blog, I have written about the importance of a meeting agenda and the importance of having meaningful meeting minutes and meeting minutes. Agendas and minutes are the backbone of effective meetings and are the mechanisms for accountability, shared expectations and tracking progress. The backbone, however, needs ...Read More